Refund policy

Refund Policy

All sales are final. We do not accept returns or exchanges — our decants are personal-care products that are poured to order and cannot be restocked once a bottle has been opened.

Damaged, leaking, or incorrect orders: please inspect your order when it arrives and contact us within 7 days of delivery at info@truenorthfragrances.ca so we can make it right with a replacement or refund.

To start an inquiry, email us at info@truenorthfragrances.ca or call  647-238-3533 or 416-708-2844